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IEEE Workshop on
Quality of Experience-based Management for Future Internet Applications and Services
(in conjunction with IEEE ICC 2015)
London, UK, 12 June, 2015
Sponsored by the Technical Committee on Multimedia Communications of the IEEE Communications Society


Recent technological advances have enabled a constant proliferation of novel immersive and interactive services that pose ever-increasing demands to our communication networks and add to their load. Examples are: social TV, immersive environments, mobile gaming, HDTV over mobile, 3D virtual world, book/newspaper consumption, social networking, IPTV applications, just to cite a few. Some of these services have already reached a major market success especially because a user-centered approach has been followed to design the whole process of content production, service activation, content consumption, and service (and network) management.
In addition, we witness the trend of migrating end-to-end multimedia communication systems/platforms to the cloud. Media processing and consumption in the cloud requires attention from two main perspectives: maintenance of processing-related cloud operations over the execution time considering the end-user and application-related QoS/QoE requirements via dynamic resource provisioning; and the parallelization and abstraction of media processing tasks for the optimization of limited and shared cloud resources.
Furthermore, the domain of Smart Cities offers new opportunities and use cases, but at the same time poses also new challenges when it comes to keeping users of delighted and interested in those services. This also includes wider aspects such as quality of life as well as critical aspects such as user safety, particularly it comes to urban transport and emergency scenarios.
In this dynamically evolving context, network operators and service providers are struggling to keep their increasingly sophisticated customers happy while remaining profitable at the same time. Consequently, optimization and management of QoE has become crucial concept in the deployment of successful services and products. However, even if the concept itself seems straightforward to understand, it is complex to be efficiently implemented in real end-to-end systems/networks. The complexity of QoE is mainly due to the difficulties in its modelling, evaluation, and translation to Quality of Service (QoS), which is what for more than a decade the community has been mainly dealing with as a partial substitution to QoE, and due to its multi-dimensional end-to-end nature covering a wide range of networks, applications, systems, devices, contexts and expertise.
On this background, the workshop is aimed at bringing together researchers from academia and industry to identify and discuss technical challenges, exchange novel ideas, explore enabling technologies, and report latest research efforts that cover a variety of topics including, but not limited to:

  • QoE evaluation methodologies and metrics (subjective, objective, online versus offline)
  • Frameworks and testbeds for QoE evaluation (crowd-sourcing, field testing, etc.)
  • QoE studies and trials in the context of Smart Cities
  • QoE models, their applications and use cases
  • QoE for immersive audio-video and interactive multimedia communication environments
  • QoE-aware cross-layer design
  • QoE Control, Monitoring and Management strategies
  • QoE-driven media processing and transmission over the cloud and over the top (OTT)
  • QoE in community-focused interactive multimedia systems
  • KPI and KQI definition for QoE optimization in different environments
  • Integration of QoE in infrastructure and service quality monitoring solutions
  • Media Analytics from QoE Big Data and machine learning
  • Standards for Media Coding (e.g. HEVC, HEVC for 3D) and Transport (e.g. DASH, MMT, XMPP)
  • Future Media Internet architectures